I would like to nominate Joe Kelly and Kriston Mitchell at O’Kelly’s for the Spotting Exceptional Customer Service Award. Here’s my story:

Friday, December 13th, dawned as most. The big plan for the day was to leave around 4:00 p.m. to visit our son and his family in Morganton, North Carolina. It had been a very difficult week for our two youngest grandbabies, who had been very sick, so the planned early Christmas celebration that was to include our daughter and her family had been scrapped. We decided to go ahead and make the trip and take the three-year-old to Santa’s Breakfast in downtown Morganton the next morning.

My husband and I had a few glitches that ominous day, but we were finally on our way around 5:00 p.m.. We stopped for dinner at O’Kelly’s on South Main Street across from Danville Community College because it was convenient to Route 29 and we always enjoy their food. After eating, we joined our three dogs anxiously waiting in the truck and we finally left town. At 9:30 p.m. we pulled into our son’s driveway and started grabbing things to take into the house. Lo and behold, my purse was missing!

Panicking, I quickly went through the mental Rolodex and realized I had left it at O’Kelly’s. The number for the main branch on Piney Forest Road was in my cell phone, so I called and was pleasantly surprised when Joe Kelly answered, because it was after the 8 p.m. closing time. I told him what I had done and he said he would call Kriston, who had waited on us, and ask if the purse had been turned in. He called back and said she had put it in a safe location and I could pick it up the next day. I told him we wouldn’t be returning until Sunday when they were closed and would pick it up on Monday.

On Sunday afternoon around 5:00 p.m., Joe called to say he would open the store and I could retrieve my purse. When I arrived and he handed it to me, I was very grateful that everything was intact and safe and overwhelmed by his generosity of time in assisting me and his understanding of the situation. I am also very grateful to Kriston, who spotted my purse under the table and put it in a safe location. Count my husband and me as forever loyal customers of O’Kelly’s!

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